Job Description • Answer Customer/Patient Help Requests Received Via Chat...

Job Description • Answer Customer/Patient Help Requests Received Via Chat...

Job Description• Answer Customer/Patient help requests received via chat on multiple websites in a professional, friendly and accurate manner• Provide information on various details like treatments, cost,More appointments, that match the customer's requirement• Answer/Escalate questions related to the conditions/treatments/request by the user• Convert some of the chat users into appointments and treatment procedures without compromising the user experience.Skills• Excellent customer service skills including follow up• Good written/Verbal communication in English is MUST• Good problem solving, diagnosis and troubleshooting skills• Ability to communicate complex issues in a friendly and easy to understand format (written)• Experience with prioritizing multiple tasks in a fast paced and ambiguous environment• Significant attention to detailDesired Candidate Profile• UG - Any Graduate - Any Specialization• PG - Any Postgraduate - Any Specialization

Koratty · Full-time
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Job type: 
other
Experience Requirements: 
Not requirements
Date posted:
2019-08-13
Job Id: 
2624478